We, Spruce, collect personal information from our clients, including contact information (email addresses, phone numbers, and mailing addresses) and payment details when required for our services. 

Client personal information may be collected through our website forms, email correspondence, service agreements, or direct communication. We use this information to deliver our communications consulting services, maintain client relationships, coordinate projects, process payments, and conduct necessary business operations.

Our website logs standard user information during visits, including pages viewed, browser type, and visit timestamps. This data helps us improve our site's content and enhance our service delivery. We do not use this information for marketing purposes without explicit consent.

You retain ownership of any personal or company information you provide to us. We offer secure access for you to review and manage your information through our client portal.

Spruce does not disclose, sell, or share any client information with third parties except under these specific circumstances:

• When required by law

• As permitted under applicable Canadian privacy legislation

• With your explicit prior consent

We employ security monitoring tools to protect against unauthorized access or system breaches. Any personal information collected during security incidents will only be used for legal and security purposes.

We use website analytics to understand website usage patterns. This helps us improve our digital presence and client service. The data collected is anonymous and includes:

• Pages visited

• Time spent on site

• Geographic location (country/region level)

• Device and browser information

This privacy policy complies with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).