Canadian Hearing Services

Canadian Hearing Services (CHS) is Canada’s leading provider of programs, services, education, and products that enable the Deaf and hard of hearing community to overcome barriers to participation.


Overview

We assessed the efficacy of current fundraising content and provided specific, actionable recommendations to improve user experience and increase donations.


Results

  1. Revised fundraising web pages that are clear and personable for donors.

  2. Streamlined navigation of the website’s fundraising section to improve user experience.

  3. A detailed report to inform future improvements to the entire website.

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